Testimonials: Customers & Clinics
There are a range of customer testimonials for Flow which are highly positive that can be seen here. As well as some in-depth customer experiences on their YouTube, here’s a teaser
As well as having strong customer reviews, Flow also has backing by doctors and clinicians as part of their practice, read more here. With Sophia Frangou, MD PhD explaining:
“Home-based, on-demand treatment that is safe and evidence-based, as that provided by Flow Neuroscience, is a major step forward in meeting the clinical needs of patients with depression.”
When looking across the range of reviews, customers tend to highlight that the headset brings improvement to their symptoms whether they are continuing with medication, therapy or have decided to use Flow alone.
The therapy app is noted as being a good source of education and providing structural routine alongside the effects of the stimulation sessions.
The headset can be purchased for a one time fee of €459(£399) or for a monthly subscription cost of €34 p.m for 12 months including VAT. For this, Flow provides you with the headset, pads and a box of extra refill pads.
Whilst the device has a high up-front cost, when taking into account the portability innovation, the positive reviews and the data analysis, it is worth it – especially with the option for a monthly payment plan as an alternative.
To use Flow is very simple with a recommended 6 week treatment programme which consists of 18 stimulation sessions of 30mins each. All you need to do is sit back, relax and be stimulated whilst following the app if you want an extra benefit of behavioural therapy education.
After the 6 weeks, Flow recommends stimulating twice a week to prevent relapses and keep symptom improvement stabilised.
The headset works by delivering low level electrical signals to the DLPFC (dorsolateral prefrontal cortex) which has been scientifically proven to have lower activity when you present depressive symptoms.
The companion app is based on cognitive behavioural therapy and designed by certified clinical psychologists, which helps to keep you on track with your lifestyle and routines. Providing exercises on depression and diet, exercise, sleep, meditation and more – you’ll find both the psychological and physiological benefits of the flow device which results in maximum symptom improvement.
Product and accessories
The Flow headset is delivered in a sleek blue box with a headset and pads for 20 treatment sessions.
Alongside this, there is a MicroUSB charger, instruction manual and pad holder rings.
The Flow app can be downloaded for free from the Google Play or AppStore for anyone interested in behavioural therapy techniques. As a medically certified device, all components are rigorously audited, tested and manufactured for safety and the treatment of depression.
Delivery and Customer Service
Flow is available throughout the EU, UK, Switzerland, Norway and Hong Kong with express delivery taking ~2/3 working days and standard delivering taking 7 working days. To provide an extra guarantee, Flow has a 30 day money back guarantee to provide a refund for anyone that the device doesn’t work for.
For customer service, Flow provides a support email, live chat and extensive FAQ information on their website.
They also regularly update their social media channels with news and you can subscribe to receive their newsletters.